Privacy Policy

Top Sports Equipment Co. Ltd and its affiliates (collectively, “we”, “us”, and “our”) respect your privacy. Please read the following to learn more about our Privacy Policy (“this Policy”). This Policy applies to Top Surfboard websites, products, and services that display or provide links to this Policy.

This Policy describes how Top Sports processes your personal data, but it may not address all possible data processing scenarios. Top Sport may inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.

How We Collect & Use Your Personal Data

Personal data means any data that, either on its own or jointly with other data, can be used to identify a natural person. You directly provide us with such data when you use our websites, products, or services, or interact with us by, for example, contacting us for support. We may also obtain data by recording how you interact with our websites, products, or services. For example, we may use technologies like cookies or receive use data from software running on your device. As permitted by law, we may also obtain data from public and commercial third-party sources, for example, purchasing statistics from other companies to support our services. The personal data we collect includes name, gender, enterprise name, job position, postal and email addresses, phone number, login information (account and password), photos, and certificate information, etc., depending on how you interact with us, for example, the website you visit or the products and services that you use. We also collect the information you provide to us and the content of messages you send us, such as the query information you provide, or the questions or information you provide for customer service support.

Before using our products or services, you may need to provide personal data. In some cases you may be able to opt not to disclose your personal data to Top Sports. However, not providing Top Sports with certain data may mean that we cannot provide you with certain products or services or respond to an issue that you have raised.

We may use your personal data for the following purposes:

Creating a customer account in our selling system.
Fulfilling your transaction or service requests, including fulfilling orders; delivering, activating, or verifying products or services; providing training and certification; managing and processing training and certification exams; participating in onsite or virtual activities; fulfilling your requests for changes or providing you with the requested information (such as marketing materials for products and services, and white papers); and providing technical support.
Contacting you with your consent; sending you information about products and services that may interest you; inviting you to participate in Top Sports activities (including promotional activities), market surveys, or satisfaction surveys; or sending you marketing information. If you do not want to receive these types of information, you can opt out at any time.
Sending you important notices, such as installation of and updates to operating system or application.
Providing you with customized user experience and content.
Qualifying and managing suppliers and business partners, and communicating or working with suppliers and business partners.
Improving our products and services through internal audits, data analysis, and research.
Analyzing the efficiency of our business operations and evaluating market share.
Troubleshooting when you send us error reports.
Synchronizing, sharing, and storing the data you upload or download and the data needed for the uploading and downloading.
Ensuring the security of our products, services and customers or users, executing and improving our loss prevention and anti-fraud programs.
Complying with and enforcing applicable legal requirements, industry standards and our policies.

If you have any questions or suggestions, please contact sales@topsurfboard.com. If you have any privacy complaints or issues, and want to contact Top Sports Data Protection Officer (DPO), please click here.

Where your personal data is processed by Top Sports in accordance with this Privacy Policy, the Top Sports entity that responds to your request, contacts you, provides you with products or services, or has signed or is about to sign a ontract with you is the controller of the related personal data. You can click here to obtain the contacts of Top Sports entities.